We are an in-home tutoring service
with multiple locations nationwide. Our tutors come to your home
and work on current assignments, tests, and homework.
:: Will the tutor come to our home?
Yes. The tutor will come to your home as often
as you need them. If it is more convenient, you can meet at a coffee
shop, library or office depending on your preference.
:: What times and days are the tutors available?
Most of our tutors are available after 5 p.m. during
the week and on the weekends. Some of our tutors are also available
during the day.
:: Do your tutors have experience working with learning
disabilities (ADD, ADHD, etc.)?
Yes. Most of our tutors have experience working
with students that have ADD or ADHD. Some tutors may have more advanced
training for conditions such as Asperger's or Dyslexia. A customer
service representative can provide more information regarding a specific
tutor's background.
:: What are your requirements for the tutors who work for
Stepping Stone Tutors?
All of our tutors must meet the same requirements:
3 or more years of teaching or tutoring experience, a college degree,
and a 50 state background check. Many of our tutors are credentialed
teachers, some are working professionals, but everyone has a passion
for education. More than 70% of our tutors have graduate degrees.
:: How often will the tutor need to come?
It depends on the student and the material being
covered. The average session is 1-2 hours long and the tutor will
usually come 1-2 days per week (mostly based on attention span). Generally
K-8th grade sessions will run for 1 hour and 9th grade or older will
be longer, usually 1-2 hours each. Our tutor will work with you for
as long or as often as can be accommodated. You can request a different
tutor or cancel at any time if you are not seeing positive results.
:: What if it is not a good "fit" with the tutor?
All of our tutors are qualified regarding the subject
material but occasionally their schedule or personality might not
work for a particular student. Please let us know as soon as possible
and we will try to find a replacement tutor to work with you. We guarantee
your satisfaction and will make every effort to offer a professional
experience.
:: How soon can I get started?
We can generally respond to online inquiries within
1-2 hours and phone calls during the same business day. We will match
you with the best tutor available and have them call you within 24
hours to schedule an appointment.
:: What is your billing procedure?
We require a major credit card. There are no contracts
or sign-up fees. We only bill for the time your spend with your tutor.
You will receive a bi-monthly statement detailing any applicable charges
to your credit card including comments from your tutor for each session.
To avoid any interruption in service, customers must keep credit card
information current with Stepping Stone Tutors. You may, at any time,
purchase a discounted package of 5, 10, 15, or 20 hours or cancel
your service with us.
:: Do you have a cancellation
policy?
Yes. We enforce a 24 hour cancellation policy which includes
"no-shows." Please give your tutor at least 24 hours notice if
you need to cancel or reschedule to avoid a 1 hour charge for the scheduled
appointment.
