FAQS About Our In-Home Tutoring Services |
| |
|
| |
|
|
| |
|
 |
What type of services do you offer? |
|
We are an in-home tutoring service with multiple
locations nationwide. Our tutors come to your home and work
on current assignments, tests, and homework.
|
| |
 |
Will the tutor come to our home? |
|
Yes. The tutor will come to your home as often as you need
them. If it is more convenient, you can meet at a coffee shop,
library or office depending on your preference.
|
|
| |
 |
What times and days are the tutors available? |
|
Most of our tutors are available after 5 p.m. during the week
and on the weekends. Some of our tutors are also available during
the day.
|
|
| |
 |
Do your tutors have experience working with learning
disabilities (ADD, ADHD, etc.)? |
|
Yes. Most of our tutors have experience working with students
that have ADD or ADHD. Some tutors may have more advanced training
for conditions such as Asperger's or Dyslexia. A customer service
representative can provide more information regarding a specific
tutor's background.
|
|
| |
 |
What are your requirements for the tutors who work
for Stepping Stone Tutors? |
|
All of our tutors must meet the same requirements: 3 or more
years of teaching or tutoring experience, a college degree,
and a 50 state background check. Many of our tutors are credentialed
teachers, some are working professionals, but everyone has a
passion for education. More than 70% of our tutors have graduate
degrees.
|
|
| |
 |
How often will the tutor need to come? |
|
It depends on the student and the material being covered. The
average session is 1-2 hours long and the tutor will usually
come 1-2 days per week (mostly based on attention span). Generally
K-8th grade sessions will run for 1 hour and 9th grade or older
will be longer, usually 1-2 hours each. Our tutor will work
with you for as long or as often as can be accommodated. You
can request a different tutor or cancel at any time if you are
not seeing positive results.
|
|
| |
 |
What if it is not a good "fit" with the tutor? |
|
All of our tutors are qualified regarding the subject material
but occasionally their schedule or personality might not work
for a particular student. Please let us know as soon as possible
and we will try to find a replacement tutor to work with you.
We guarantee your satisfaction and will make every effort to
offer a professional experience.
|
|
| |
 |
How soon can I get started? |
|
We can generally respond to online inquiries within 1-2 hours
and phone calls during the same business day. We will match
you with the best tutor available and have them call you within
24 hours to schedule an appointment.
|
| |
 |
What is your billing procedure? |
|
We require a major credit card. There are no contracts or sign-up
fees. We only bill for the time your spend with your tutor.
You will receive a bi-monthly statement detailing any applicable
charges to your credit card including comments from your tutor
for each session. To avoid any interruption in service, customers
must keep credit card information current with Stepping Stone
Tutors. You may, at any time, purchase a discounted package
of 5, 10, 15, or 20 hours or cancel your service with us.
|
|
| |
 |
Do you have a cancellation policy? |
|
Yes. We enforce a 24 hour cancellation policy which includes "no-shows."
Please give your tutor at least 24 hours notice if you need to cancel
or reschedule to avoid a 1 hour charge for the scheduled appointment.
|
| |
| |